Terms of service

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Email kaamil.info@gmail.com with your order number and clear photos/videos of the product and packaging.
• After verification, we will offer a replacement or refund.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval status.
• Approved refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds are made via bank transfer or UPI after receiving your bank details.

Return Shipping

• If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.
• For customer-initiated returns (change of mind, incorrect selection, etc.), return shipping charges are the customer's responsibility.

Order Cancellation

Orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible.